Not in love with your new purchase? Please contact our Service Team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our Service Team and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At KawaiiZ.com, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
We find Awesome products we love and ship them directly from the suppliers to your door!
Giveaway items may take up to 40 days to arrive since they come from abroad. We greatly appreciate your patience in this regard. In order not to lose our shirt in doing these kind of "free + shipping" offers, we ship these items without door-to-door tracking and via a more economical shipping courier. If your item doesn't arrive in 40 days, Contact us at Email: firstname.lastname@example.org and we'll investigate and either resend your order via tracked shipping or give you a refund (whatever you prefer).
All other items take 2-3 weeks to arrive. These items are trackable via your national shipping courier (USPS, Australia Post, Canada Post, etc).
Also, please note that items on our store come from a range of different suppliers so,if you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was received in the last 40 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered